Questions / Answers

How do I reserve my rental items?

Payment in full reserves your items. Check our web site for payment options. We encourage early booking to avoid disappointment.

Do items have to be returned the same day?

You many pick up items after 2 p.m. the day prior to your event. Items need to be returned the day following the event by 4 p.m. You need to call and arrange pick up and drop off times. There will be an additional charge for late returns unless prior arrangements have been made.

Does An Elegant Touch Chocolate Fountains and Wedding Rentals offer pick up and delivery service?

Yes, for an additional fee we will provide pick up and delivery service. Otherwise you are responsible for all loading and unloading at the pick up site.

Who is responsible for dirty, damaged, lost, or stolen items?

By agreeing to rent our items you assume the responsibility for the cost of any repairs, replacement, or cleaning as determined by An Elegant Touch Chocolate Fountains and Wedding Rentals.

What if I find an item missing or broken?

You are responsible to notify An Elegant Touch Chocolate Fountains and Wedding Rentals before your event. Credit will not be given after the event if prior notification has not been received.

What is your cancellation policy?

We will offer a 50% refund if cancelled at least 30 days in advance. No refund if cancelled within 30 days of the scheduled event.

FACTS

You are responsible to check your venue’s policy on open flame or the use of any rental items. There are no refunds for unused items.

Silver must be HANDWASHED. NO DISHWASHER OR ABRASIVE CLEANERS.